Terms of service

The services are provided by Centive BV, trading as VitaminLabs, Carnegielaan 37, 3500 Hasselt, Belgium, company number BE 0695.500.985 (“VitaminLabs”, “we”). Questions: team@vitaminlabs.co.

Market Intel helps business-to-business teams find, research and follow the companies and people they want to reach. We set up each client’s workspace and may change or improve features over time. The service is for business use only.

Your organisation invites the people who may use its workspace. Keep your sign-in to yourself and tell us straight away if you think someone else has used it. Your organisation is responsible for what happens in its workspace.

• Use the service lawfully, including data protection and anti-spam rules, when you contact the people you find in it.
• Do not try to break into, overload or copy the service, or reach data of other workspaces.
• Do not resell access or the data in it without our written agreement.

We may suspend access that puts the service, other clients or other people at risk, and will tell you why.

The data you bring into your workspace, and the lists built for you, are yours. We process personal data in them on your behalf, as set out in our data processing agreement and our privacy policy. You are responsible for having a lawful basis to use that data, in particular when you contact people.

Market Intel combines public sources, data providers and AI models. We work hard on quality and show where facts come from, but data can be incomplete or out of date and AI assessments can be wrong. Check what matters before you rely on it.

Fees, usage credits and payment terms are set in your proposal or contract. Unless agreed otherwise, invoices are due within 30 days.

The software, methods, prompts and know-how behind the service remain ours. You may use what the service produces for your own business.

Each of us keeps the other’s non-public information confidential and uses it only to deliver or use the service.

We aim for the service to be available and working, but cannot promise it will never be interrupted. Our total liability is limited to the fees you paid us in the 12 months before the claim, and we are not liable for indirect damage such as lost profit or lost data that could have been avoided with a backup. Nothing here limits liability that the law does not allow us to limit.

The term and notice period are set in your proposal or contract. When it ends, you can ask for an export of your workspace data within 30 days, after which we delete it.

Belgian law applies. Disputes go to the courts of Antwerp, Hasselt division, unless we agree on another solution first.